Guest Questionnaire

We all hope your stay at Maxima Hotels was both comfortable and enjoyable. At Maxima Hotels we desire not only to meet expectations but exceed them.

We would appreciate your views regarding your stay with us, because only you can tell us if we are meeting yuor needs and expectations. Please indicate your experience of our service through the following questions:

Your name
Room number
Arrival & Departure date
Hotel	Maxima Zarya Maxima Irbis Maxima Slavia
Contact e-mail
Contact phone

Please, indicate your experience of our service through the following questions:

	Exceeded expectations	Met expectations	Did not meet expectations	Did not use
Reservation Department
Reservation accuracy
Speed of getting the confirmation
Information about the hotel
Friendliness of the employees
Reception
Check-in
Check-out
Quality and speed of reaction to additional requests
Friendliness of the employees
Guestroom
Cleanliness
Comfort
Amenities
Friendliness of housekeeping employees
Restaurants & Bars
Breakfast
Restaurant
Lobby Bar
Friendliness of the employees
Extra services
Internet
Laundry
Telephone service
Car parking
Transfer arrangements

Advanced information
Are you already a member of Guest of Honour Program?	Yes	No
Would you choose to stay with us again?	Yes	No

Help us to recognize the best. Name(s) of employee(s) you wish to recognize.
What would you consider are the areas that we should improve on for your next visit?
Comments

Confirmation code

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Can we make you comments public?

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